At Kidora Hub, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

• Returns are accepted within 7 days of delivery for eligible items.
• The product must be unused, in its original packaging, and with all accessories included.
• Certain products such as personal care items, hygiene products, and customized items may not be eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos or videos of the product
• Photos of the package (if applicable)

Once verified, we will arrange a replacement or refund as applicable.

Refunds

• Approved refunds will be processed to the original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been shipped, cancellation may not be possible.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:
• Personal care products
• Hygiene products
• Customized or personalized items
• Products marked as non-returnable

Need Help?

If you have any questions regarding returns or refunds, please contact us:

Email: support.kidorahub@gmail.com

We aim to respond to all customer inquiries within 24 hours.